Overview

We understand that car part transactions can be complex—sometimes a part is found to be incompatible at the last minute, or an inventory error occurs. While we are here to help, our goal is to minimize cancellations to ensure MotoRepo remains a reliable marketplace for mechanics, enthusiasts, and DIYers.

Please ensure that you only list parts or make offers when you are fully prepared to complete the exchange.

Seller Cancellations

There are times when a Seller may need to cancel an order. Common reasons include:

• The part’s condition has changed (e.g., damage found during removal from the vehicle).
• The part is no longer in stock or was sold elsewhere.
• A fitment error was discovered before shipping.

How to cancel: To cancel an order before it is dispatched (prior to the scheduled pickup/delivery date), Sellers must contact the MotoRepo Support Team with a valid reason.

Note: Frequent cancellations by a Seller may lead to a review of your account and potential suspension of selling privileges to protect our Buyer community.

Buyer Cancellations

Because car parts often involve specialized logistics (especially for heavy items like engines or transmissions), Buyers are generally not permitted to cancel orders once they are scheduled.

However, we provide a "Reject at Pickup" protection. If the part arrives and does not match the description (e.g., wrong model year, visible cracks not mentioned, or incorrect part number), you may reject the item at the point of delivery/pickup with a valid reason.

MotoRepo Cancellations

To maintain a safe and secure environment, MotoRepo reserves the right to cancel a transaction at our discretion. This usually occurs if:

• The item is on our Prohibited Items list (e.g., hazardous fluids, stolen parts, or deployed airbags).
• The transaction is flagged for fraudulent activity.