Motorepo exclusively facilitates refunds for payments conducted through our secure in-app escrow system. Because automotive parts can be high-value and technical, we maintain strict timelines to ensure both buyers and sellers are treated fairly.

The 24-Hour Inspection Window

If an issue arises with your car part (e.g., it’s incompatible, damaged, or the wrong component), you must submit a return or dispute request within 24 hours following delivery or pickup confirmation.

Important: Once this 24-hour window elapses, the funds are automatically released to the seller, and the transaction is considered finalized. No refunds can be initiated by Motorepo after this point.

Common Refund Scenarios

You may be eligible for a full or partial refund in the following instances:

• Seller Cancellation: The seller cancels the order before dispatch due to stock errors or part damage.
• Valid Rejection: You rejected the part at the point of pickup/delivery for valid, confirmed reasons (e.g., the engine block is cracked, or the part number does not match the listing).
• Successful Return: A return was authorized by Motorepo, and the seller has confirmed receipt of the part in its original "as-shipped" condition.

How You Receive Your Money

Motorepo returns all funds directly to your provided bank account. We do not issue refunds via cash or third-party apps.

• Processing Time: While we initiate the refund promptly, it typically takes 5 to 10 business days for the funds to reflect in your account, depending on your financial institution’s processing times.
• Fees: Depending on the reason for the refund (as outlined in our Standard Operating Procedures), delivery fees may or may not be refundable.

Pro Tip for Buyers

Always conduct a thorough "bench test" or visual inspection as soon as you receive your part. If you’re unsure about fitment, check the manufacturer's stamps during that initial 24-hour window to ensure your protection remains active.